Your Privacy Matters
Ottawa Plumbing Service ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website at ottawaplumbingservice.com or our plumbing services, you agree to the practices described in this Policy.
Information We Collect
We collect information that you provide directly to us — such as your name, address, phone number, email, and details about your plumbing needs — when you request a quote, book a service, contact us, or sign up for updates. We also automatically collect technical information when you visit our website, including IP address, browser type, pages viewed, and referring URL, through standard server logs and cookies.
How We Use Your Information
We use the information we collect to schedule and dispatch plumbing services, provide quotes and estimates, communicate about your bookings, process payments, respond to inquiries, send service reminders and follow-ups, improve our website and customer experience, and comply with legal obligations. We do not sell or rent your personal information to third parties.
Information Sharing
We may share your information with trusted service providers who help us operate our business — including dispatch software, payment processors, accounting systems, and IT vendors — under contracts that require them to safeguard your information. We may also disclose information when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, employees, or others.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, and measure the effectiveness of our marketing. You can control cookies through your browser settings. Disabling cookies may affect some website features but will not prevent you from contacting us or booking a service by phone.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
Your Rights
Subject to applicable Ontario and Canadian privacy law, you have the right to request access to the personal information we hold about you, request corrections or deletions, and withdraw your consent to certain uses. To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated Policy on this page along with the "Last updated" date above. We encourage you to review this Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach us through our contact page or call (613) 317-1682.
